Important Information Regarding US Tariffs on Canadian Goods

Effective Date: February 4, 2025

Dear Valued US Customers,

We want to inform you about recent changes in trade policy that will affect orders placed from our website for delivery in the United States. As a Canadian company, we are now subject to new tariffs imposed by the U.S. government on goods imported from Canada.

What are these Tariffs?

Effective February 4, 2025, the U.S. has implemented a 25% tariff on most goods imported from Canada. This is a significant change from the previous trade environment where goods from Canada were generally duty-free upon arrival in the US.

What does this mean for your orders?

• Prices Currently Unchanged (Subject to Potential Tariff Collection on Delivery): Our product prices on the website currently remain unchanged. However, due to the new 25% tariff, it is highly likely that you will be required to pay this tariff upon delivery of your order.
• Potential for Delays: While we are committed to ensuring timely delivery, there may be slight delays in processing and shipping orders as we and our shipping partners adapt to the new customs procedures and documentation requirements associated with these tariffs.
• Tariff Collection on Delivery: Previously, US customers did not encounter duties or taxes upon receiving orders from us. With the implementation of these tariffs, this is no longer the case. While our website prices do not yet reflect the tariff, please be prepared to pay a 25% tariff to USPS upon delivery to receive your package.

Important Note: Uncertainty Regarding Tariff Enforcement

We are still awaiting clarification from our shipping providers regarding the exact procedures for tariff enforcement and collection. Information is still emerging, and the situation is evolving rapidly. As of now, the most likely scenario is that USPS will collect the tariff on delivery, but we are working to confirm this and will update you as soon as we have definitive information.

What are we doing to help?

• Transparent Communication: We are committed to keeping you informed as we learn more. We are actively reaching out to our shipping partners and customs authorities for clear guidance and will update this page with any new information as soon as it becomes available.
• Exploring Solutions: We are actively exploring all available options to understand and potentially mitigate the impact of these tariffs on our customers in the long term.
• Monitoring the Situation: We are closely monitoring the situation and engaging with our shipping partners and relevant authorities to stay up-to-date on any further developments or changes to these trade policies.

Recommendations for you:

• Be Prepared for Tariff on Delivery: Please anticipate that you will likely need to pay a 25% tariff to USPS upon delivery to receive your order.
• Review Your Orders: If you have pending orders or are planning to place an order soon, please factor in the likely additional 25% tariff that may be collected on delivery.
• Plan Ahead: Consider placing orders sooner rather than later if you anticipate needing our products, and be prepared for potential slight delays in delivery and the tariff collection process.
• Stay Informed: We will keep this page updated with the latest information as the situation evolves. Please check back for updates.

We understand that these changes and the uncertainty surrounding them are not ideal, and we sincerely appreciate your patience and understanding as we navigate these new trade policies. We remain committed to providing you with the same high-quality Canadian skincare products and excellent customer service you have come to expect from us.

For any questions or concerns, please do not hesitate to contact our customer service team.

Thank you for your continued support.

Sincerely,

The BIOM8 Team